Frequently Asked Questions

We’ve gathered the most common questions from our clients to help you understand what to expect when choosing Victor's Cleaning. If you need help finding the information you’re looking for or have any other questions, our friendly customer service team is always here to assist you. We get these questions by email or many customers ask our team members, we collected these for you with the answers.

General Questions

Your home is your escape, your space, your area of relaxation. Give yourself the gift of time and let Victor's Cleaning your home the way you want it cleaned. After spending a hectic day at the office, on the errand trail or at school, Victor's Cleaning is the smart choice for professional house cleaning.
Yes, you have heard correctly; we are open all day – all times for our present clients or clients to be.
Yes, you can cancel or reschedule your appointment anytime. We understand that life happens, and we’ll work around your schedule.
Most of all cleaning services we offer, no matter how small or big, how simple or complicated it is. We are always here to help you. Check our services on our website service page with detailed information.
Absolutely! We offer customised cleaning services tailored to your needs. If you require cleaning for a specific room or area, just let us know when booking, and we’ll accommodate your request.
We are very flexible here, we would like to ask you “what you want?”. Some people don’t have room to put stuff or if they don’t have we will supply it. However, some people insist to use their equipment.
We will provide regular service based on just about any schedule, including weekly, fortnightly, every four weeks (monthly),and sometimes every three or six weeks. The most common cleaning schedule is service every two weeks but we welcome you to tell your required frequency.
We won’t judge you on the basis of your house condition, we have seen lots of houses with lots of varied conditions with one thing in common, and that is “ We will make everything beautiful.”

Bond Cleaning FAQ

While people might think that this is a tedious affair, for us, with extensive experience in bond cleaning services in Sydney, it is comparatively an easy promise to make. We just have to do our job as we always do. Neatly, efficiently and with perfection. And the outcome is quite predictable. There is no chance of a conflict when the house is back to the condition it previously was before the tenant took over. A landlord simply wants their house as good as they handed it over at the start of the tenure. And when they get it back in a much better condition, they have absolutely nothing to complain about.
We provide general services like cleaning cobwebs and marks of pests, mopping, and vacuum cleaning. We also provide garage servicing, furnishing services. Not only that, but we also undertake cleaning your kitchen, bathroom, and laundry areas.
You can book an appointment anytime. We shall discuss the terms and conditions of the agreement to proceed without confusion. We also offer a 7-day guarantee service so that we can still fix any further issues post-inspection.
Victor's Cleaning offers some type of bond back guarantee on the end of lease cleaning services. If you fail to get your full bond amount back due to a cleaning issue, we will come back to the property and rectify the problem at no extra cost (as long as the items are part of End of lease cleaning package).

Customer Satisfaction and Support

Yes, we do! That is the best part about our company! Though we charge cheap price for our cleaning services in Sydney and nearby suburbs, we offer guarantee on the quality and standard of cleaning services that we provide. If you find the cleaning service is performed below Polar cleaning and the cleaning industry's standards, you can give us a call and our experienced team will help you to resolve the issue!
Of course, all of our cleaners are insured. Our comprehensive insurance cover delivers total peace of mind. We have made sure that trusting us with your home is as risk free as possible. Accidents do occasionally happen but if they do we will ensure that everything is resolved as quickly as possible.
We will provide regular service based on just about any schedule, including weekly, fortnightly, every four weeks (monthly),and sometimes every three or six weeks. The most common cleaning schedule is service every two weeks but we welcome you to tell your required frequency.
We understand the importance of consistency and familiarity when it comes to cleaning your home. If you have a preferred cleaner, please let us know when booking your appointment, and we will do our best to accommodate your request.